Terms of Service
These Terms of Service govern access to the Vulparo website and the purchase or use of Vulparo website design, automation, maintenance, and hosting services. A written proposal, invoice, statement of work, or client agreement may add project-specific terms.
1. Acceptance and eligibility
By using this website or purchasing services, you agree to these Terms. If you act for a business, you represent that you are authorized to bind that business.
A person purchasing services or signing a project agreement must be at least 18 years old and legally able to enter a binding contract, or must act through an authorized adult, parent, guardian, or business representative.
2. Services and project scope
Vulparo provides custom website design, website setup, hosting, maintenance, integrations, and related digital services. The exact deliverables, price, schedule, revision allowance, hosting arrangement, and third-party tools for a project will be stated in the applicable proposal, invoice, or written agreement.
Anything not expressly included in the agreed scope is outside scope and may require a separate quote or change order.
3. Pricing, invoices, and payment
Public prices are starting prices and may change after project requirements are reviewed. No project begins until scope and payment terms are confirmed in writing.
Unless the applicable invoice or agreement says otherwise, payment is due before work begins. Late or unpaid amounts may delay work, launch, support, transfer of deliverables, or hosting. Clients are responsible for taxes or transaction fees stated on an invoice or required by law.
Payments may be collected through manual invoices or third-party processors. Use of a third-party processor is also subject to that provider’s terms.
4. Client responsibilities
- Provide accurate requirements, content, branding, approvals, access credentials, and feedback on time.
- Own or have permission to use all text, images, logos, data, trademarks, and other materials supplied to Vulparo.
- Review the website before launch and confirm that business claims, prices, disclosures, accessibility needs, industry rules, and legal notices are accurate.
- Maintain secure access to domain, email, payment, and third-party accounts.
- Back up any irreplaceable content or data unless a separate written backup service is included.
Vulparo is not responsible for delays, errors, or added costs caused by missing, late, inaccurate, unlawful, or incomplete client materials or instructions.
5. Revisions, changes, and approval
Included revisions will be stated in the project scope. Requests that materially change the layout, features, integrations, content volume, or original direction may be treated as additional work.
Client approval may be given by email, message, form submission, or other written confirmation. Once a stage or final site is approved, later changes may be billed separately.
6. Timelines and launch
Any delivery date is an estimate unless expressly guaranteed in writing. Timelines may change because of client delays, third-party reviews, technical issues, provider outages, or scope changes.
A project may be placed on hold if the client does not provide required materials or feedback. Vulparo may revise the schedule when work resumes.
7. Hosting, domains, and renewals
Qualifying website plans include six months of hosting at no additional charge beginning on the public launch date. Hosting after the included period is available for a monthly or yearly fee stated before renewal.
Vulparo will provide advance renewal reminders. Hosting will not be automatically charged unless the client separately authorizes recurring billing or approves an invoice. Hosting may be suspended or ended if a renewal is not paid.
Domain registration is separate unless expressly included. Clients should register domains in their own name. If Vulparo registers or manages a domain for a client, ownership, renewal charges, and transfer terms will be stated in writing.
8. Ownership and licenses
Client materials. The client retains ownership of materials the client supplies and gives Vulparo a license to use them only as needed to perform the project.
Final deliverables. After full payment, the client receives the ownership or usage rights stated in the project agreement for the final custom deliverables. Drafts, rejected concepts, internal files, and unpaid work are not transferred.
Vulparo materials. Vulparo retains ownership of pre-existing code, tools, templates, methods, reusable components, know-how, and internal systems. The client receives a license to use any Vulparo material embedded in the final deliverable as necessary to operate the completed website.
Third-party materials. Fonts, libraries, plugins, stock assets, AI services, and other third-party components remain subject to their own licenses and terms.
Portfolio use. Unless the client requests otherwise in writing before launch, Vulparo may identify the client and display non-confidential screenshots or links to completed work in its portfolio and marketing.
9. AI, automation, and third-party tools
AI chat, automation, scheduling, analytics, payment, email, and other integrations depend on third-party services. Outputs may be inaccurate, unavailable, delayed, or inappropriate for a particular use. The client is responsible for reviewing automated outputs and for deciding whether a tool is suitable for the client’s business.
Vulparo does not guarantee leads, rankings, revenue, conversions, uninterrupted integrations, or any particular business result.
10. Acceptable use
Clients must comply with the Acceptable Use Policy. Vulparo may refuse, suspend, or terminate services involving unlawful content, infringement, fraud, malware, spam, security abuse, or activity that creates unreasonable risk to Vulparo, service providers, or others.
11. Cancellations and refunds
Cancellations, refunds, and hosting-renewal treatment are governed by the Refund & Cancellation Policy and any project-specific written terms.
12. Confidentiality
Each party should use reasonable care to protect non-public business, technical, login, and project information received from the other party. This does not apply to information that is public, independently developed, lawfully obtained from another source, or required to be disclosed by law.
13. Disclaimers
Services and the website are provided on an “as is” and “as available” basis to the maximum extent permitted by law. Vulparo disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except where a warranty cannot legally be excluded.
Vulparo does not provide legal, tax, accounting, accessibility-certification, cybersecurity-certification, or regulatory-compliance services unless expressly agreed in writing.
14. Limitation of liability
To the maximum extent permitted by law, Vulparo will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits or revenue; loss of data; business interruption; loss of goodwill; or failures caused by third-party platforms.
To the maximum extent permitted by law, Vulparo’s total liability arising from a project or service will not exceed the amount the client paid Vulparo for the affected project or, for recurring hosting, the amount paid for the affected hosting service during the six months before the event giving rise to the claim.
15. Indemnity
The client agrees to defend and indemnify Vulparo against third-party claims, losses, and reasonable costs arising from client-provided materials, the client’s products or services, unlawful instructions, misuse of the delivered website, or violation of these Terms, except to the extent caused by Vulparo’s own unlawful conduct.
16. Suspension and termination
Vulparo may suspend or terminate access to services for nonpayment, security risk, unlawful use, material breach, abusive conduct, or risk to service providers. Where practical, Vulparo will give notice and a reasonable opportunity to fix the issue.
Sections concerning payment, ownership, confidentiality, disclaimers, liability, indemnity, disputes, and any terms that logically should survive will remain effective after termination.
17. Governing law and disputes
These Terms are governed by Florida law, without regard to conflict-of-law rules. Before filing a claim, the parties agree to try in good faith to resolve the dispute by written notice and direct discussion. Any court proceeding must be brought in a state or federal court with jurisdiction in Orange County, Florida, unless applicable law requires otherwise.
18. Changes and order of terms
Vulparo may update these Terms by posting a revised version with a new effective date. Changes do not retroactively alter a signed project agreement unless both parties agree.
If these Terms conflict with a signed client agreement, statement of work, or invoice, the more specific written project term controls for that project.
19. Contact
Questions about these Terms: hello@vulparo.com.